As an online shoe and clothing retailer, Zappos has made a significant impact in the business realm. Their secret? A unique blend of innovative e-commerce strategies and a distinct company culture built around Zappos core values. These tenets serve as their guiding compass, shaping their business operations.
First Zappos Core Value: Deliver WOW Through Service
Zappos’ first core value revolves around providing exceptional service that leaves customers saying “WOW”. By embedding this principle into their business model, they’ve differentiated themselves in a market often marred by mediocre customer service. Indeed, their commitment to exceeding customer expectations is a pillar of their triumph.
Second Zappos Core Value: Embrace and Drive Change
Zappos recognizes that change is a business’s only certainty. This understanding is encapsulated in their second core value, which emphasizes the need for agility and adaptability in a perpetually shifting marketplace. By continually pursuing improvement and innovation, Zappos ensures they remain at the forefront of their industry.
Third Zappos Core Value: Create Fun and A Little Weirdness
The third core value of Zappos is about fostering a positive, enjoyable work atmosphere. They encourage employees to celebrate their uniqueness and bring a touch of fun to their roles. This unconventional approach has cultivated a distinctive company culture that stimulates creativity and innovation.
Fourth Zappos Core Value: Be Adventurous, Creative, and Open-Minded
Zappos values innovation highly, which is reflected in their fourth core value. This principle encourages team members to break free from comfort zones, welcome new concepts, and stay open to diverse viewpoints. This adventurous ethos has been key to maintaining Zappos’ competitive advantage.
Fifth Zappos Core Value: Pursue Growth and Learning
The emphasis on personal and professional development is evident in Zappos’ fifth core value. By nurturing an environment that promotes curiosity and the quest for knowledge, Zappos ensures its workforce is always ready to tackle emerging challenges.
Sixth Zappos Core Value: Build Open and Honest Relationships With Communication
Zappos understands the importance of transparency in trust-building, which is reflected in their sixth core value. This principle promotes a culture where feedback is valued, and issues are promptly addressed.
Seventh Zappos Core Value: Build a Positive Team and Family Spirit
Zappos’ seventh core value underscores the significance of a unified team and fostering a family-like spirit within the organization. This emphasis on unity and camaraderie fuels productivity and enhances job satisfaction.
Eighth Zappos Core Value: Do More With Less
Zappos cherishes resourcefulness, as captured in their eighth core value. This principle drives employees to accomplish more with less, fostering an atmosphere of efficiency and sustainability. This not only elevates their profits but also mitigates their environmental footprint.
Ninth Zappos Core Value: Be Passionate and Determined
The ninth core value of Zappos underscores the role of passion and determination in driving their success. This principle inspires employees to give their utmost in every task they undertake.
Tenth Zappos Core Value: Be Humble
Despite their achievements, Zappos highly values humility, as reflected in their tenth and final core value. This principle reminds employees to remain down-to-earth, respect others, and acknowledge that everyone’s role is crucial to the company’s success.
The ten Zappos core values are not mere words on paper; they’re the lifeblood of the company. These principles guide every decision and action, setting Zappos apart in the business landscape and playing a key role in their sustained success.